1. A support system (CRM/helpdesk) is set up for the client.
2. Customer queries are routed to our trained agents.
3. Our team provides immediate resolutions or escalates to the client when needed.
4. Reports & insights are shared to track performance and satisfaction.
Yes ✅. We can integrate with your current CRM, ticketing software, or custom tools (like Zendesk, Freshdesk, Salesforce, HubSpot, etc.).
● Telecom & Internet providers
● E-commerce & online stores
● SaaS/software companies
● Financial services & fintech
● Utility & energy companies
Yes ✅. We handle both general support (billing, queries, complaints) and technical support (troubleshooting, setup assistance, escalations) depending on the client’s needs.
Because customers get help instantly, without waiting for business hours, which builds loyalty and reduces churn.
Yes ✅. Quick responses reduce abandoned carts, improve customer trust, and encourage repeat purchases, especially in e-commerce and SaaS businesses.
We offer flexible pricing:
● Per-agent monthly fee (dedicated support staff)
● Per-hour support model
● Customized packages depending on client needs
Not necessarily. We offer both short-term projects and long-term contracts depending on your business needs.
We follow strict confidentiality agreements, encrypted communication, and GDPR/CCPA compliance to protect customer data.
No. We Can not act as your brand’s extended support team, using your tone, policies, and branding so that customers feel they are speaking directly with your company. We only Serve Our Business Tool Support to our Clients.